Premium Home Services Inc

Effective Date: March 20, 2026

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1. Overview​​

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At Premium Home Services Inc (“we”, “our”, or “us”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. We are committed to handling your data responsibly and in accordance with applicable Canadian privacy laws, including PIPEDA.

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2. Information We Collect

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We may collect personal information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Service address

• Details about your HVAC system or service request

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We may also automatically collect:

• IP address

• Browser and device information

• Website usage data (pages visited, time spent, etc.)

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3. How We Use Your Information

 

We use your information to:

• Provide HVAC services (installation, repair, maintenance)

• Schedule appointments and respond to inquiries

• Send estimates, invoices, and service updates

• Improve our website, services, and customer experience

• Communicate promotions or offers (with your consent)

• Comply with legal obligations

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4. How We Share Your Information​

 

We do not sell your personal information.

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We may share your information with:

• Service providers (CRM systems, payment processors, dispatch tools)

• Technicians or contractors completing your service

• Marketing platforms (Google, Meta) for advertising and remarketing

• Authorities if required by law

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5. Cookies & Tracking Technologies​

 

We use cookies and similar technologies to:

• Improve website performance

• Understand visitor behavior

• Deliver targeted advertisements

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These may include tools like Google Analytics or Meta Pixel.

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You can manage cookie preferences through your browser settings.

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6. Communication & Marketing​

 

By submitting your information through our website, forms, or ads, you consent to receive communications from us, including:

• Appointment confirmations

• Service reminders

• Promotional offers

 

You can opt out at any time by:

• Clicking “unsubscribe” in emails

• Replying STOP to SMS messages

• Contacting us directly

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7. SMS/Text Messaging Program​

 

Premium Home Services Inc. may offer an SMS/text messaging program to provide customers with service-related communications and promotional content.

 

Opt-In and Consent
By providing your phone number through our website (including the contact form at https://www.premiumhomeservices.ca/contact-us) and selecting the applicable consent checkbox(es), you expressly consent to receive SMS messages from Premium Home Services Inc. Consent is obtained separately for each message type (customer care and marketing) and is not a condition of purchase.

 

Types of Messages

• Customer Care (Transactional): appointment confirmations, service updates, technician coordination, and responses to inquiries.

• Marketing (Promotional): special offers, discounts, maintenance reminders, and service announcements.

 

Message Frequency
Message frequency may vary depending on your interaction with our services. Customers may receive multiple messages per month for appointment coordination and occasional promotional messages if marketing consent is provided.

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Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message received. After opting out, you will no longer receive SMS communications unless you opt in again.

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Help and Support
For assistance, reply HELP to any message or contact us through our website.

 

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and plan.

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Data Use and Sharing
We do not sell, rent, or share your phone number or SMS consent information with third parties for marketing purposes. Your information is used solely to deliver the requested communications and services.

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8. Data Security​

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We implement reasonable safeguards to protect your information, including:

• Secure servers and encryption

• Restricted access to data

• Trusted third-party platforms

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However, no method of transmission over the internet is completely secure.

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9. Data Retention​

 

We retain personal information only as long as necessary to:

• Fulfill service obligations

• Maintain records for legal, tax, and operational purposes

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10. Your Rights

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You have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Withdraw consent for certain uses

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To exercise these rights, contact us using the details below.

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11. Third-Party Links​

 

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

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12. Changes to This Policy​

 

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

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13. Contact Us​

 

If you have any questions about this Privacy Policy or your personal information:

 

Premium Home Services Inc
📍 31 Beech St, Grimsby, ON L3M 5L9
📞 (905) 309-9074 or

📞 (289) 804-8197
📧 info@premiumhomeservices.ca

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