terms of service
Premium Home Services Inc
Effective Date: March 20, 2026
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Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Premium Home Services Inc (“Company”, “we”, “us”, or “our”).
By accessing our website, requesting a quote, or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Services
The Company provides residential and commercial HVAC services, including but not limited to installation, maintenance, repair, and sale of heating, ventilation, and air conditioning equipment.
All services are subject to availability, site conditions, and compliance with applicable codes and regulations.
3. Estimates and Pricing
All quotations provided by the Company are estimates unless expressly stated otherwise in writing.
Final pricing may be adjusted based on:
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Site conditions encountered during service
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Additional labour or materials required
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Changes requested by the customer
The Company will make reasonable efforts to communicate any material changes prior to proceeding.
4. Scheduling and Access
Appointments are scheduled based on availability. While the Company will make reasonable efforts to adhere to scheduled timeframes, delays may occur due to circumstances beyond our control.
The customer is responsible for providing safe, unobstructed access to the work area. The Company reserves the right to reschedule or suspend services if safe access is not provided.
5. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing.
The Company may offer financing or payment arrangements through third-party providers, which are subject to their respective terms and conditions.
Late or unpaid balances may be subject to interest charges and collection efforts as permitted by law.
6. Cancellations and Rescheduling
Customers must provide reasonable notice for cancellations or rescheduling of appointments.
The Company reserves the right to charge a cancellation fee for missed appointments or insufficient notice.
7. Warranties
Equipment supplied by the Company is subject to manufacturer warranties.
The Company may provide limited labour warranties as specified in the applicable invoice or service agreement.
Warranties shall not apply where:
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Equipment has been altered, misused, or improperly maintained
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Repairs or modifications have been performed by unauthorized parties
8. Limitation of Liability
To the fullest extent permitted by law, Premium Home Services Inc shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of use, property damage, or loss of income.
The Company shall not be responsible for:
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Pre-existing conditions not reasonably identifiable at the time of service
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Delays caused by factors beyond its control, including weather or supply chain disruptions
9. Compliance and Safety
All work performed by the Company will comply with applicable laws, regulations, and industry standards.
The customer acknowledges responsibility for maintaining the premises in a safe condition and for complying with all applicable safety requirements.
10. Use of Website
Users agree not to:
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Use the website for unlawful or fraudulent purposes
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Attempt to gain unauthorized access to systems or data
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Reproduce, distribute, or exploit website content without prior written consent
All intellectual property on this website remains the property of Premium Home Services Inc.
11. Communications and Consent
By providing contact information to the Company, you consent to receive communications including service updates, appointment confirmations, and promotional messages.
You may withdraw consent at any time by:
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Following unsubscribe instructions in emails
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Replying STOP to SMS messages
12. SMS/Text Messaging Terms
By opting in to receive SMS messages from Premium Home Services Inc., you agree to receive service-related and/or promotional text messages to the phone number provided.
Message and Data Rates
Message and data rates may apply. Check with your carrier for details.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Eligibility
You must be 18 years of age or older to use this SMS service.
Opt-Out
You may opt out at any time by replying STOP to any message received.
Support
For assistance, reply HELP or contact us through our website: https://www.premiumhomeservices.ca/contact-us
13. Privacy
Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
14. Modifications to Terms
The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.
Continued use of the website or services constitutes acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada.
16. Contact Information
For questions regarding these Terms, please contact:
Premium Home Services Inc
📍 31 Beech St, Grimsby, ON L3M 5L9
📞 (905) 309-9074 or
📞 (289) 804-8197
📧 info@premiumhomeservices.ca